Staff Sustaining Engineer
May 2017 – Present
General debugging/investigation of bug escalation and data analysis for cloud email solution
Performing data analytics and generating metrics against health and performance data for network
and email appliances
Develop and implement test plans for performance and end to end QA verification
Developed automatic comparison tool to identify differences in analysis engine products
Designated Support Engineer
Oct 2014 – May 2017
Designated support engineer for large enterprise customers including finance and health care
industries
Technical Lead for Americas DSE team
Supported entire range of FireEye products including endpoint and network forensics
Gathered and reported on statistics for existing deployments to provide sizing recommendations
Reported feature requests and worked with Product Management as advocate for customers
Worked directly with engineering to correctly prioritize and resolve high impact issues
Senior Technical Support Engineer
Apr 2013 – Oct 2014
- Troubleshooting Linux, Networking, Database issues
- Supported entire range of FireEye products, primarily Network and Email products
- Malware analysis